Some practical tips and details that may be helpful when you plan to visit the museum.
Policy for bags and other belongings
For safety reasons, please note:
- Bags larger than 40x38x36 cm are not permitted in the museum building.
- You are not allowed to bring any bags into the temporary exhibition The Garden. Small transparent plastic bags for keys, phones et cetera are distributed at the information desk.
- You are welcome to bring smaller bags or backpacks (max. 40x38x36 cm) into the public areas and exhibitions (except The Garden, see above). Please note that backpacks must be held in your hand.
- Umbrellas, walking poles and ice grips are not permitted in the exhibitions.
- Belongings must not be stored around or in prams parked outside the children’s exhibition on the entrance floor.
- Unattended bags or other items will be taken care of immediately.
- There are lockers where you can put your jacket, bag, backpack and umbrella on the lower ground floor.
- The lockers measure 40x38x36 cm. A small number of lockers measure 40x38x47 cm.
- Any problems opening your locker after your visit? Please speak to a member of staff.
- Please note that, for security reasons, lockers may be opened by museum staff.
- Please note that the museum accepts no responsibility for items placed in lockers.
Eat and drink
The restaurant and café are situated on the ground floor. Lunch dishes are available Tuesday through Sunday.
Orders are easily made at the bar counter in the café and the food is served at the table you have selected.
The picnic room on the lower ground floor is open. Please note that booked school group are prioritized.
By being careful, we help to ensure that future generations will also be able to experience the museum’s treasures.
You can easily bump into the artworks on display, especially when the exhibition is crowded. For this reason, you are not allowed to bring backpacks, large bags or umbrellas, etc. into the exhibitions. In order to avoid spilling, you are not allowed to bring food or drink either.
Why are you not allowed to touch the art?
Even if we can’t see or feel it, our fingers are always a little bit sticky. The salt and grease that form naturally on our hands leave marks on the artwork if we touch them, and this causes serious damage. For this reason, you are not allowed to touch the art in the museum, not even gently. The same rule applies to design pieces and applied arts.
Easily damaged floors
Unfortunately, our parquet floors can’t cope with walking poles and ice grips. Please take them of before entering the museum.
Space in our galleries is limited, so visitors wanting to run off steam will need to slow down, and children may need a hand to hold.
Photograpy and filming
You are welcome to take photographs during your visit, provided you do not use a selfie stick, tripod or flash. Please be careful when taking selfies, so you don’t collide with anything fragile in the galleries.
Map of the museum
Find your way around the museum, floor by floor, by using our maps. Click here to see them.
The same maps can also be found in the app and on large digital screens in the entrance hall. There you will also find a leaflet showing the maps of the different floors. There is a tactile map in the lobby, to the right just after the steps.
Lifts that can accommodate wheelchairs and mobility scooters service every floor.
We will be happy to lend you a wheeled walking frame or wheelchair to make your visit easier. Please ask one of our staff on the ground floor.
No pets are allowed in the Museum. Guide dogs and assistance dogs are welcome.
Prams and pushchairs
You can walk around the museum with a pram or pushchair. If you do not want to bring it into the exhibitions, there is a space to park it outside the children’s exhibition at the entrance level. There is a museum host to give you instructions on where to park. Please note that this space is primarily intended for those visiting the children’s exhibition. If you want to visit the children’s exhibition with small children, there are pushchairs that you can borrow upon presentation of ID. We ask that you do not bring prams and pushchairs that have been used outdoors into the exhibitions, as they bring in dirt. For safety reasons belongings must not be stored around or in prams parked outside the children’s exhibition. Unattended prams or pushchairs may be taken care of by the staff.
There are changing tables in the handicap toilets on each floor.